Refund policy

We roast every bag to order and want you to love it. If something isn't right, we'll make it right.

Food items: Because coffee and tea are food products, we can't accept returns of coffee or matcha, opened or unopened.

Damaged, wrong, or missing items: If your order arrives damaged, you received the wrong item (such as the wrong origin or grind), or your package never arrived, email us within 14 days of delivery at cafedolcevita.us@gmail.com with your order number and a photo if damaged. We'll send a replacement or a full refund, whichever you prefer.

Cancellations: Because we roast and grind to order, we can only cancel an order before it ships or is ready for pickup. Email us as soon as possible.

Local pickup: Pickup orders not collected within 14 days may be cancelled and refunded.

Refunds go back to your original payment method and usually appear within 5–10 business days.